Concerning the hotel location, we are 15 minutes away from Playa del Carmen and only 45 minutes away from Cancun downtown, it is important to mention that we are very well advertised on where the hotel is located as well as the size of our hotel, we are not responsible for external companies restrictions on their routes for excursions or other services. However when our clients are not satisfied with their assigned room they inform us at the front desk and we program a room change when another one is available. First of all, I would like to inform you that all special requirements are subject to availability and we do not guarantee any room request as all of them depend on the availability. We are very sorry for the inconveniencies you said you experienced in our hotel. We regret not being able to fulfill your expectations, but we would like to clarify some points. ![]() ![]() Sincerely, Pilar Pèrez Montaño General Managerĭear Lilyvillarreal, Thank you for sharing your comments about your recent stay in our hotel, the opinion of our guests is of the utmost importance to us and our main source to improve our facilities and service. I am sad you are not coming back again, however, should you consider the opposite please contact me directly. On behalf of the staff that I proudly represent i would like to apologize for not having met your expectations, I will personally make sure all we work here receive this feedback and improve our attention and we will apply the appropriate measures and sanctions. Regrettably it seems that you did not receive the level of service you were expecting from us. We are sure that If we were knew any discontentment, it would have been a pleasure for us to help you and this situation could be ended differently. We have looked into our files and we did not find any incident o report made during your stay about any disagreement our Guest Service staff is always available for assisting our clients. Hotels near Iberostar Golf Club Playa Paraisoĭear Sam S, I would like to thank you for sharing your opinion on TripAdvisor, as the opinion of our guests is of the utmost importance to us and our main source to improve our facilities and service.Playa Paraiso All Inclusive Beach Resorts.Playa Paraiso Adults Only All Inclusive Resorts. ![]() Playa Paraiso Cheap All Inclusive Resorts.Hotels with Room Service in Playa Paraiso.Iberostar Hotels & Resorts in Playa Paraiso.Senses Riviera Maya by Artisan Features.Hotels near Senses Riviera Maya by Artisan.
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